Open Letter with heatedseatkits.com

[denlou]

So I ordered two replacement control modules for my heated seats off their website to replace the ones I blew up by accident, here is an open letter with the company and my responses...

Originally Posted by HeatedSeatKits Hello Ryan, Thank you for purchasing two control modules off our website. Unfortunately, the manufacturer has denied your request for parts because they do not have you in their system. Only customers who purchased the product before are able to purchase the parts for that particular model. Did you purchase a seat heater from our website before under a different name or address? Thank you for your prompt response. Best Regards, HeatedSeatKits.com

Originally Posted by denlou Hello, I tried to purchase two four screw type control units for the ones I blew. However I tried to do so from the heatedseatkits.com website and was told I was not in their system and would not send. After I sent a reply back with the link to the E-Bay link I purchased them from you, I was informed their e-mail box was full. How can we go about rectifying this problem? Thanks in advance. -Ryan

Originally Posted by HeatedSeatKits Hello Ryan, Please provide me with your full shipping address. I'll have one shipped to you. We need the ebay item number, so we can ship you the correct module. Thank you and have a great day! Nancy Ross

Originally Posted by denlou Hello Nancy, http://cgi.ebay.ca/ws/eBayISAPI.dll?...3D320358327324 So the item number would be "3D320358327324". I also need two controllers, one for each seat since they both went. I see the listing has expired, but it is the four screw module if that helps. Thanks in advance. -Ryan

Originally Posted by HeatedSeatKits Hello, How are you today? The link has expired. Please provide me with the paypal payment transaction ID. Our company has over 10 different seat heaters. Each with different types of thermostats. We need to verify the correct part. The warranty is two years from date of purchase. It's very highly unlikely that both controllers will be defective at the same time. Please ship the defective controllers to Lee's Collectibles RMA 1238 Kingsway #77055 Vancouver, BC V5V 3E1 Canada A factory technician will inspect the parts. Unfortunately we will only replace defective parts. http://www.flickr.com/photos/31243437@N03/ Thank you and have a great day! Nancy Ross http://www.autowarm.com

Originally Posted by denlou Hello Nancy, Here is the PayPal ID (#0KT07779KC7872219). As I said earlier, I wish to purchase two of these units as they failed due to faulty wiring not faulty craftsmanship; So there is no need to RMA anything, I've already thrown the units out anyway. You may send the PayPal invoice for the parts back to this same e-mail address, thanks and have a great day! -Ryan

Originally Posted by heatedseatkits Hello Ryan, How are you today? Sorry I can't help you. Unfortunately I only work in the sales department. http://www.heatedseatkits.com/rma/readfirst.html Please submit a ticket http://www.datashared.com/ticket/ Please let them know you threw out the parts and you want replacements. I hope this will help. Thank you and have a great day! Nancy Ross

Originally Posted by denlou Hello Nancy, So am I required to send you my defective parts before I can order new parts? Do you return your old burnt out headlights before you buy new ones? I went to great lengths to find these parts out of the garbage and am ready to put some negative reputation out for the company as this is far too much work to go through to fix a simple mistake on my part. Since you are from the sales department and our whole conversation is about a sales related topic, you should be able to help me, not? Thanks. -Ryan

[cobalt123]

thx for the post im not going to buy from them even if i ever need to

[bryson87]

thats a good read right there

[Jn2]

Yeah good to know. Shit u want buy more, not warranty them out.

[CFCobalt]

holy crap dude that sucks.....

[Cobalt Tom]

good to know, thanks!

moved to classifieds-bad experiance seciton

[heaterseat]

Hello,

This is heatedseatkits.com, we do not have any customers under the name of Ryan Louden or under his canadian zipcode of S0K2T0. You can actually visit our website at http://www.heatedseatkits.com and click on the track and confirm link. As you can see we have no customers under the name of Ryan Louden or using his postal code. We have a great warranty program that is covered for two years, you can actually visit the URL link below to see our great warranty program...

http://www.autowarm.com/rma/

We never get problems with the control modules, and he has two defective ones which is very rare. Also there is no such ebay auction id 3D320358327324, they are always numbers and there is a "D" inside. This post sounds like it is from a competitor as warranty parts, you do not need to buy them as they are free to replace or he must have purchased from another company.

[cobalt123]

hmm interesting